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delivery and returns

delivery policy

We ship hair via FedEx or DHL, depending on delivery location.

 

SHIPPING TIME

 

  • To USA/Canada:2-3days by FedEx or DHL

  • To UK/European countries:2-3days by DHL

  • To African countries:4-7days by DHL or FedEx

 

SHIPPING PACKAGING

 

Custom order takes approx.5 to 7days or longer depending on your order details. For any personalized order, write to us via the contact form. We will contact you again and process your request as soon as possible. you will find here all the details relating to personalized orders.

 

The hair will be washed before putting it in the package. Each package should be wrapped in a Satin bag, length and product details on the label, then put in a DHL/FedEx shipping bag or carton. 

 

DELIVERY TIME

 

Shipping under24 hoursfor each order in stock

 

For custom orders (colors, styles and cuts) count5-7days 

For custom lace wig/lace closure/frontal count4-5weeks 

 

Normally it takes some time for custom order, you need to contact our sales to confirm the production time and estimated shipping time, thanks for your understanding.

 

ANY SPECIAL REQUEST 

 

FedEx Saturday shipping can be applied, but will require an additional 20 Euros (subject to change in FedEx shipping costs).


 

For any special request please contact us via the web contact formhereOrWhatsApp au +32493941722

exchanges and refunds

  • Return/refund is accepted within14days after you receive the goods, please contact us first and return the goods according to the return address. If you have not contacted us before returning the order, we will not accept packages. Your refund or exchange request will therefore not be processed.

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  • After receiving the returned goods, we will make a replacement depending on our available stock, if not available, a refund will be issued.

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  • If the item is damaged by the buyer, we will not accept any change or refund, hope you can understand.

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  • To avoid loss of delivery, return should be arranged by Air Mail/DHL/FedEx, and return shipping cost should be paid by buyer.

Please keep the items in their original condition. We only accept undamaged items.

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